BB COVID-19 FAQS
Last Updated on 6/9/2020:
*PLEASE NOTE, DUE TO RECENT CURRENT EVENTS IN DALLAS WE ARE RUNNING ABOUT 5-7 BUSINESS DAYS BEHIND ON PROJECTED JEWELRY TIME FRAMES, AS THE CURFEWS GREATLY AFFECTED OUR WORK HOURS AND ACCESS TO THE OFFICE. WE APPRECIATE YOUR UNDERSTANDING!
I and the team at Blaine Bowen wanted to take a moment to say thank you to everyone who's been showing support to our business in this challenging time.
For weeks now, the entire world is adapting to a new normal. It has been difficult for us to deal with, and keep up with the ongoing changes, but we are staying positive that this will be over soon.
We're staying in touch with our warehouses about fulfillment and shipping delays. Here are the estimates we are currently looking at before shipment:
*Please note, In Stock Apparel will ship separately from Print on Demand & Face masks and any Made to order Jewelry. You will only be charged 1 shipping fee, but may receive multiple shipments*
● In Stock Items*: 3-5 Business days. Due to COVID we are running on limited staff in the warehouse to respect safety and Social Distancing for employees. Please see the product title of your interested item to see if it is In Stock or POD (see below). In Stock Apparel will be noted with a '*' in the title of the product. This '*' Symbol marks the product as in stock and ready to ship. A product WITHOUT this symbol, is Print On Demand and Made to order and will follow the timeframe below...
● Print on Demand Apparel: Estimated 20-25 business days. Please see the product description of your interested item and see if it is POD or stocked at our Dallas warehouse.
● Face Masks: Estimated 9-15 business days. Experts are suggesting that Face Covering regulations are estimated to last until a vaccine in developed. For now, Face Coverings are required for the foreseeable future.
● Jewelry: Estimated15-25 Business Days. Please contact us if you need a rush order before purchasing. Due to high demand and our team of artisans being unable to have their office open, Blaine will be hand making all jewelry orders herself, in the order in which they are received. We appreciate your patience with this as some styles, such as wrap bracelets can take almost 45 minutes to hand make. All jewelry orders will be made in the order they are received. If you are needing a rush, please email us at firstname.lastname@example.org before ordering to see if we can accommodate! We are currently looking for solutions to make these timeframes shorter and hope to do so in the coming weeks.
I know this isn't what you guys are used to, so I'm grateful for your patience as you continue coming back to our brand and enjoying our products.
Some good news is, we now have more time to focus on some exciting designs / products we previously simply didn't have time for. Stay tuned for more additions to our collection!
Blaine Bowen Staff is still fulfilling all orders and responding to Customer Service Inquiries. Our Warehouse in Texas is not under Shelter in Place regulations, however, we are operating under reduced capacity to practice social distancing for the safety of our team. Please be patient with email inquiries and shipping of orders, we are doing our best with the circumstances and appreciate so much you supporting Small Business. For all email inquiries, please allow up to 3 business days for a response, Customer Service emails are monitored between the hours of 9am-5pm M-F; please note Customer Service is typically not available on weekends.
Thank you again- we truly appreciate you all, and, most importantly, stay safe.
Blaine & The Blaine Bowen Team