PRE ORDER/MADE TO ORDER:
This is a pre-payment to reserve your item in our incoming production. If an item is pre-order, it usually means we sell out quickly, so pre orders are necessary to meet demand and be environmentally responsible. Pre Orders will have an estimated ship date listed in the products description. This is just an estimate, however, if the item is expected to arrive more than 7 business days late, you will be notified. If you are placing a pre order with items that are NOT pre orders, your items will ship together when your pre order item arrives. If you wish to receive non-pre order items sooner, PLEASE DO NOT PLACE THE ORDERS TOGETHER. You will need to place two separate orders, one of the items you'd like immediately and another for the Pre Order item. We realize this is an inconvenience and are working hard to get the work done to change this :)
WHEN WILL MY ORDER SHIP?
In Stock Items NOT for Pre Order or Made to Order Ship Same or Next business day. Two Business days maximum. Peak Holiday time MAY affect these timeframes, however you will be contacted if this is the case.
All orders placed after 11:00am Monday-Friday will be processed the following business day.
All orders placed after 11:00am on Friday will be processed Monday.
All orders placed between 11:00am Friday to Sunday, will be processed on Monday.
***will not refund shipping on orders that are within our stated time frames or delayed for reasons due to the carriers responsibility***
***Expedited shipping is non-refundable unless Blaine Bowen is at fault, this does not include mistakes by shipping carriers***
***Blaine Bowen is not responsible for Stolen or Missing packages marked as 'Delivered' via Carrier Tracking. These instances must be address directly with your postal office and neighbors. Please stay on top of your tracking notifications to avoid these instances. Should you have concerns about the safety of your packages-please email us at firstname.lastname@example.org after placing your order to require Signature on Delivery. Orders over $200 in product will automatically require Signature on Delivery.***
WHERE IS MY CONFIRMATION EMAIL?
Check that spam friend! We're probably hanging out in there! If not, give us a shout! email@example.com
WHERE DO YOU SHIP INTERNATIONALLY?
WE SHIP WORLDWIDE HOMIE!
if a shipping rate seems too high, please email firstname.lastname@example.org to contact our warehouse and fulfillment center directly.
HOW DO I KNOW WHAT SIZE APPAREL TO BUY?
Please refer to our Size Guide
For specific garment sizing ladies vs unisex, please see product description on the specific item you are looking at. It will provide you with model spec as well as the fit of the garment: Unisex vs Ladies Sizing.
CAN I RETURN SALE OR SAMPLE SALE (SS) ITEMS?
No. All Sale and Sample Sale are Final.
MY ITEM IS BROKEN OR DAMAGED, WHAT DO I DO NOW?
Email us at email@example.com so we can help!
WHAT IS YOUR METAL JEWELRY MADE OUT OF?
To merit a "GF" stamp, the material must have a layer of gold that is at least 10-karat mechanically applied to a base metal; the karat gold layer must also be at least 1/20 (5%) of the item's total weight. All of Blaine Bowen's gold-filled products have a 14-karat gold layer (14/20) and meet the federal quality standards established by the FTC.
The value of gold-filled is greater than gold-plated because gold-filled has an actual layer of karat gold, not just a microscopic film, as is the case with gold-plated items. Gold-filled is also more durable and retains more value than gold-plated pieces. The karat gold covering also significantly increases the tarnish resistance of the base metal substrate. Please note that gold-filled materials cannot be cast, and gold-filled casting grain does not exist.
• We recommend a blue Sunshine® Soft Cloth for general cleaning and brightening up the surface of a finished gold-filled piece. (Its non-scratch microabrasive is less aggressive than the original yellow Sunshine Cloth.)
If an item is Solid Gold it will be noted in the products description.
HOW DO I PLACE A WHOLESALE ORDER?
Please fill our our wholesale application in the footer of our website, or email firstname.lastname@example.org